FAQ

Choosing a product

Which Ventizen product is right for me?

Start with what's disrupting your sleep:

• Snoring or a dry mouth in the morning: Sleep Tape
• A blocked or stuffy nose: Nasal Breathing Strips or the Magnetic Nasal Dilator
• Light: the 3D Sleep Mask
• Noise: Noise-Reducing Earplugs
• Neck pain or stiffness: the Ergonomic Contoured Pillow

Can I use several products together?

Yes. Many customers pair the 3D Sleep Mask with the Earplugs, and add a breathing product (Sleep Tape, Nasal Strips or the Magnetic Dilator).

Nasal Strips or the Magnetic Dilator: what's the difference?

Nasal Strips are single-use: you use a new strip each night. The Magnetic Dilator is reusable and adjustable, and both open your nose from the outside, with nothing inside your nostrils.

Using the products

How do I use Sleep Tape?

Make sure your lips and the skin around them are clean and dry. Apply one strip over closed lips and press the edges down gently. Remove it slowly in the morning. Each strip is for one night. If you're new to mouth tape, try wearing it for a short time while you're awake first.

Is Sleep Tape safe?

Sleep Tape uses a hypoallergenic, latex-free adhesive and is easy to remove at any time. Only use it if you can breathe comfortably through your nose. Do not use it if you have a blocked nose, sleep apnea or another breathing condition without talking to your doctor first.

Does Sleep Tape work with a beard?

Yes, it's designed to hold with facial hair. Apply it to clean, dry skin for the best hold.

How do I clean the Earplugs?

The silicone earplugs are washable and reusable. Rinse them with mild soap and water and let them dry before use. They come with ear tips in several sizes so you can find a comfortable fit.

Will the Sleep Mask press on my eyes?

No. The 3D Sleep Mask has contoured eye cups that leave room to blink, and an adjustable strap for back and side sleepers.

Are Ventizen products medical devices?

No. They are general wellness products and are not intended to diagnose, treat, cure or prevent any medical condition. If you have a sleep or breathing condition, talk to your doctor.

Shipping and orders

How much is shipping?

Shipping is free on every order, worldwide, with no minimum.

How long does delivery take?

Orders are dispatched within 1–2 business days, and most arrive within 5–10 business days. See our Shipping policy for details.

How do I track my order?

We email you a tracking link once your order ships. You can also check it any time on our order tracking page.

Can I change my order or address?

Email ventizensupport@gmail.com as soon as possible. We can make changes as long as your order hasn't shipped yet.

Which payment methods do you accept?

All major cards, PayPal, Shop Pay, Apple Pay and Google Pay. Checkout is secure and encrypted.

Returns and the 30-night sleep trial

What if a product doesn't work for me?

Every product comes with a 30-night sleep trial. If it isn't right for you, email us within 30 days of delivery and we'll refund the product price, even if you've opened and used it. Full details are in our Refund policy.

My order arrived damaged or wrong. What should I do?

Email ventizensupport@gmail.com within 30 days of delivery with your order number and a photo, and we'll send a replacement or refund you in full.

How do I contact you?

Email ventizensupport@gmail.com or use our contact page. We reply within 1–2 business days.